DukanList

How ranking works

Every point a shop can earn is listed on this page. No position on DukanList is for sale, and nobody can pay to move up. यहाँ हर point खुला लिखा है — rank पैसे से नहीं, काम से बनती है।

The whole score, point by point

A shop is ranked only against others in the same category and the same town — a sweet shop in Mandi Dabwali is never compared with a hospital in Bathinda.

What earns pointsWorth
Customer rating
Averaged carefully, so one 5-star review does not count the same as forty. A new shop starts neutral and earns its way up.
up to 30
Number of reviews
1.5 points each, counted up to 40 reviews.
up to 60
Recent reviews
4 points for each review in the last 90 days. This is what keeps the list current instead of frozen in the past.
up to 32
Replying to your customers
2.5 points for every review you answer publicly.
up to 20
Verification by our team
We check the shop, the phone and the address ourselves.
up to 36
Photos of the shop
2 points each, counted up to 10 photos.
up to 20
A one-line speciality and an About section 5 + 5

Why recent reviews count more

A shop that delighted customers two years ago and has been silent since is not the same as one delighting them this month. A directory that ignores the difference sends people to the wrong door. So a fresh review is worth more than an old one — which also means the top spots have to be re-earned, not won once and kept forever.

Why answering reviews earns points

Replying in public is the clearest signal a shopkeeper can give that he stands behind his work — a customer reading it learns more about the shop than any badge could tell them. It costs nothing but a minute, and it is the fastest way up the list for most shops.

What we do not do

No paid ranking. There is no amount of money that moves a shop up. We do not sell positions, and we never will.

No hidden thumb on the scale. The number you see on the Top page, the rank in your own panel, and the one printed on a certificate all come from the same calculation. If they ever disagree, that is a bug — tell us.

कोई भी दुकान पैसे देकर ऊपर नहीं आ सकती। ऊपर आने का एक ही रास्ता है — ग्राहक की सेवा, और अपनी listing पूरी रखना।

Fake reviews

Reviews are tied to a phone number, one per shop. Anyone can flag a review that looks fake, and flagged reviews come to us for a human to look at. A shop caught arranging fake reviews is removed from the rankings — the list is only worth anything if the people reading it can trust it.

See where your shop stands

Your exact rank, how you moved this week, and the one thing that will move you up next — all in your own panel.

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